Would you like to drive growth for leading Nordic retail brands? Are you passionate about building strategic partnerships and creating real customer impact? As Client Director at Avensia, you’ll take the lead on key client relationships and help our customers thrive in the ever-evolving world of modern commerce!

Who we are

Avensia is an innovative tech & knowledge company specialized in modern commerce. We offer our customers a combination of prize-winning digital commerce solutions, strategic guidance, and operational support on how to adapt to modern consumer behaviour and a digital future. In Norway, we work closely with brands like Get Inspired, Coop, Eurosko, Kid, Megaflis, Vita, Stormberg, Brødrene Dahl, and Fjellsport. Across the Nordics we work with Lyko, Kjell & Company, Nordic Nest, Rusta, Kappahl and many other top retailers.

What you will be doing

As Client Director, you are the owner of a number of our most strategic customer accounts. Your primary goal is to ensure that our existing clients thrive and continue to deepen their relationship with Avensia.

On a daily basis, you will cultivate long-term partnerships, find up-sell opportunities, and steer customer roadmaps in line with their business needs. You’ll act as a strategic advisor and escalation point, while monitoring key metrics to ensure customer satisfaction and growth.

Key responsibilities

• Acting as account owner of an account and corresponding account plan, with overall accountability for the account strategy, activity prioritization, revenue and profitability plan.
• Maintaining and developing key client relationships, i.e. stakeholder management and communication to ensure customer success
• Identifying and promoting business opportunities to accelerate mutual revenue and margin
• Conducting negotiations of current contracts in the mutual best interest of the Client and Avensia
• Acting as a member of external project steering group when applicable and acting as an internal and external escalation point

Who are you

To succeed in this role, we believe you are a strategic thinker and relationship builder with a passion for delivering customer value. You likely have:

• A good ability to structure and plan complex customer relationships, document account plans, and lead virtual teams of experts from Avensia and/or our partners to generate business and deliver customer results
• Strong business acumen as well as strong and communication, interpersonal, stakeholder and customer relationship management, and problem-solving skills
• Experience from a consultancy business and delivery of complex solutions, as well as a good understanding of customer IT landscape
• A curious, proactive mindset and a "get-it-done" attitude.
• Fluent communication skills in English (corporate language) and Norwegian.

What We Offer

• Collaboration with some of the top retailers and online pureplayers in the Nordics.
• The opportunity to work on the very best technical solutions within all aspects of digital commerce.
• Join a highly skilled team of senior experts within the field of modern commerce.
• High level of autonomy and responsibility.
• Be part of a dynamic company where innovation and progress happen constantly.
• A talented and engaged work environment.
• Flexible hybrid work options and a prioritized work-life balance.
• Modern office in central Oslo.

If you would like to work with the most exciting retail brands, the best technology, and the most skilled colleagues in the industry - don't hesitate to apply!

Location: Oslo

We thrive together

Among the best things here are our strong culture and the togetherness in our global in-house teams. We always help and care for each other and share our knowledge to become smarter together. You can feel the energy and positive spirit that connects us as we push the boundaries and break status quo in our industry. You will thrive and succeed at Avensia if you are a true team player, helpful and humble, with a can-do attitude.

We love customer success

We are the architects behind our customers’ success stories. In our partnership, we set high standards for each other and truly understand the real problem to find the right solution and business support. Our projects are challenging and complex, but we are committed and have our customers’ trust as the experts we are. Being part of their success and building solutions used by people around us makes us proud. As an Avensian you have a spark for what you do and bring your passion to the table to find the best solution that creates the most value.

We are the game changers

Finding the best solutions to complex challenges is our passion. Our work culture is empowering and fast-moving with endless opportunities. Our purpose and vision are clear to us, we are the sharpest minds and leaders in modern commerce. If you have a passion for problem-solving, are self-propelled and driven, this is the place to be. Your curiosity, positivity, and ability to adopt change will take you far.