Are you passionate about leveraging customer data, optimizing customer journeys, and driving loyalty through CRM and customer insights? Our CX team is growing, and we are looking for you who want to help and support our clients in developing data-driven strategies to enhance customer relationships and maximize business impact.

Who we are

At Avensia, an innovative tech & knowledge company specialized in modern commerce, we offer our customers a combination of prize-winning digital commerce solutions, strategic guidance and operational support about how to adapt to modern consumer behaviour and a digital future. Our customers range from well-known retail brands to large B2B companies as well as important players in the field of construction and food & beverage.

What you will be doing 

As a Commerce Advisor with a focus on CRM and Loyalty, you will play a crucial role in shaping customer engagement strategies, from the initial client interaction through long-term optimization efforts. You’ll be actively involved in defining CRM roadmaps, optimizing customer journeys, and helping clients leverage data to drive personalized experiences and business growth. Your expertise will guide clients through their internal transformation efforts, offering strategic and operational support throughout our collaboration. In many ways, you’ll serve as the client’s “extended arm,” helping them achieve continuous improvement and leverage of their existing and new solutions.

Who are you

To succeed in this role, we believe you have:
✔ Extensive experience in CRM, customer insights, and/or customer journey optimization, either from the client side or in a consulting role.
✔ A deep understanding of how data and technology drive customer engagement, including segmentation, automation, and personalization.
✔ Experience with CRM platforms and customer data tools, such as Voyado, Triggerbee, Hubspot, Bloomreach, Zendesk, Siftlab and similar systems.
✔ The ability to translate customer insights into commercial strategies that create measurable business value.
✔ Strong collaboration skills and the ability to build and maintain relationships with both client teams and internal cross-functional teams at Avensia.
✔ Excellent communication skills in both English and Swedish or Norwegian.

If you find this opportunity exciting and believes that it aligns with your profile - don't hesitate to apply! If you’re a small consulting company owner, we also welcome your interest in subcontracting opportunities.

Location: Oslo, Gothenburg, Stockholm, Karlstad, Malmö, Lund or Helsingborg.

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We thrive together

Among the best things here are our strong culture and the togetherness in our global in-house teams. We always help and care for each other and share our knowledge to become smarter together. You can feel the energy and positive spirit that connects us as we push the boundaries and break status quo in our industry. You will thrive and succeed at Avensia if you are a true team player, helpful and humble, with a can-do attitude.

We love customer success

We are the architects behind our customers’ success stories. In our partnership, we set high standards for each other and truly understand the real problem to find the right solution and business support. Our projects are challenging and complex, but we are committed and have our customers’ trust as the experts we are. Being part of their success and building solutions used by people around us makes us proud. As an Avensian you have a spark for what you do and bring your passion to the table to find the best solution that creates the most value.

We are the game changers

Finding the best solutions to complex challenges is our passion. Our work culture is empowering and fast-moving with endless opportunities. Our purpose and vision are clear to us, we are the sharpest minds and leaders in modern commerce. If you have a passion for problem-solving, are self-propelled and driven, this is the place to be. Your curiosity, positivity, and ability to adopt change will take you far.